Answer all kinds of professional problems of customers, so as to have a clearer understanding of the company's production capacity and after-sales service and so on.
Q: Where is your factory located? How far is it from the nearest port?
A: Our factory is located in Qidong City, Jiangsu Province, China. Nantong Port, Yangkou Port and Lusi Port are only over 100 kilometers away from the deep sea port of Shanghai Yangshan.
Q: In what year was your company established?
A: Our parent company was established in 1987 and has a history of 23 years. It has been committed to the development and production of crushers.
Q: What is the nature of your company?
A: Our company is a private enterprise.
Q: What is the organizational structure of your company's employees?
A: We have 120 incumbents. Among them, 20 managers, 20 engineers and quality control, and 80 production workers.
Q: What is your main product?
A: Our main products are: jaw crusher, cone crusher, impact crusher, sand making machine, milling machine, sand and gravel screening equipment, mobile crusher station and other high manganese steel parts. Production of high chromium cast iron and low alloy steel wear parts.
Q: How much is your factory floor?
A: Our factory covers an area of 60,000 square meters and the factory area is 40,000 square meters.
Q: Does your company have its own export license?
A: Yes, we have.
Q: What is the standard used by your company's products? Are there any other industry standards such as ISO?
A: Our production is carried out in strict accordance with the standards of BG/T5680-2010. At the same time, it can implement ISO, DIN, ASTM and several international standards.
Q: What management system does your company use?
A: Our company uses the ISO9001:2008 management system.
Q: If I have a request, how long will I be able to respond to my company after I send out a contact?
A: After you send out your contact information (including telephone, fax, email, online QQ contact, etc.), we will send you a formal reply within 12 hours.
Q: Does your company use an ERP system?
A: Yes, it is always in use.
Q: Under normal circumstances, how many sets of products will your company have?
A: We usually keep 100 sets of inventory.
Q: How many sets of production does your crusher have?
A: The annual production capacity of our full-load production crusher equipment is 1000 sets.
Q: How many sets of actual production are there?
A: At present, our actual production averages between 800 and 900 sets.
Q: When can I deliver after the order is placed?
A: If it is a custom machine, it takes about 45 days. If it is an existing product, the first shipment can be shipped within 30 days.
Q: Do you have an independent R&D institution?
A: The nature of the company determines that our R&D institutions must work closely with the production and accusation departments, and the R&D institutions are not independent.
Q: If my order is a new product for you, does your company have any related auxiliary design tools for product design and testing?
A: Yes. For new products, we use the CAE program to simulate and use all the necessary equipment and tools to test the product.
Q: How many people are there in your QA department?
A: At the production site, our QA team has 8 people. In addition, we have a third-party quality inspection team consisting of four people responsible for shipping inspections of products.
Q: How often does your company maintain and calibrate test equipment?
A: The government regulatory authorities require us to maintain and calibrate the test equipment once a year. Our company's own standards are twice a year, and some equipment and instruments are maintained and calibrated every quarter.
Q: In terms of machining, what size products can your company process?
A: Our vertical lathes have a maximum machining diameter of 4 meters and can process castings up to 4 meters in diameter. In the case of a jaw crusher liner, the largest size we can machine is 4*2.5m (13ft*8ft).
Jiangsu Phoenix Machinery Co., Ltd. is a Sino-US joint venture specializing in the production, sales and service of crushers. Concentration, focus, and professionalism are the company's corporate philosophy. The company has always adhered to the principle of quality first and quality first to treat every customer. A good reputation will be the guarantee for Phoenix to become a brand in the industry.
